DaBella - Billings (Roofing)

I liked working with the company, the job was done earlier than planned and the results look great. I think the price is really high, but I will tell you in 45 years if it was worth it.

My wife and I are so excited for our new bathroom. Your reps were very professional. Helped us with our questions. The quality of your product sounds outstanding low maintenance high performance and great looking

DaBella Exteriors LLC As with every transaction there are checks and balances. Our subdivision was developed in 1972. Beginning last fall and into Spring four houses on the block had new roofs installed, plywood to shingles et al. A new roof for this year was in our budget. It was a matter of who. I had plans to ask the neighbors of new roofs. Perfect time for canvassing the neighborhood DaBella. The canvasser scheduled an appointment for a presentation which would take up to 2 hrs., depending on our level of interest. Tip : Have a calculator and verify the footage and cost, less discount and deposit figures. The notebook presentation, by Eddie and Asher, given thoroughly from front cover to back, did take about two hours. We didn't halt the salesmen and send them on their way since we liked the products, warranty and installation process as described and samples shown to us. The appointment included an inspection of the existing roof. My husband accompanied them as they went into the attic areas inspecting the roof from the inside. He's been in those areas several times throughout the years. I only crawled and duck-waddled rafters once, that was enough for me. The end of May and it's hot. Pictures were snapped and, yes, we needed new plywood to boot. We went over the cost and signed a contract. Before the appointment, I confirmed the bonding license was current to 2017 and active status. I asked for a copy of their certificate of insurance which was emailed to me a few days later, again current-to-year. Tip #1 verify the figures. We did. However, the salesman accidentally subtracted the discount figure from the roof base price when it should have been the deposit being subtracted. We caught that mathematical error a day after the full balance had been paid. After some calls to the salesman and customer service all was made right. A check refund for overpayment was mailed and received three weeks later. Be patient, accounts payable is what it is. Reminder: Be flexible. There's an incentive, the discount. Estimated installation date and completion date can go a few days beyond the estimated dates. In our case, contract signed end of May with installation done the last four days of July. Catch 22: It's totally up to DaBella's discretion. The "scheduler" is moving roofing crews from project to project, coordinating supply orders and dumpster deliveries, as well as the "fit-it-to my-timeframe" customer. The "gotcha" is if the customer alters scheduling and is not flexible, the discount is null and void. Roofing crewman, Francisco, and co- worker, Artemas, were punctual, polite, professional, courteous, diligent and conscientious. They were on our roofing project from start to end, four days. On the second day, however, three other roofers came onsite. Midway through with new plywood on full front of roof, one of the new guys informs me we need more plywood. Saying there is not enough to finish with what was initially the estimated footage

Although the replacement process of my roof has not been started yet I wanted to thank Asher King and Stephen Baxter, sales associates from DeBalla Exterior for taking the time to thoroughly inspect, measure, and explain to me the problems I currently have with the existing roof (complicated roof line with lots of valleys) along with the thorough replacement process, materials that DeBella Exterior use. Can't wait to see the finished product

Nice guy, Quality of the product. Medium

We are pleased with our new roof and felt the people involved all tried their best to make sure it was done right.

As of 7/8/17, I have only recently hired this company, no work has started as of yet. This makes my review based on the initial meeting only. The initial meeting was/IS LONG. I can see the need for this as they are very thorough and want to make the most of the experience. Answering all and any questions seems to be paramount. Of course everyone wants to make the sale, but Mike and Matt were very knowledgeable. They wanted to make sure I had every concern addressed. I'm looking forward to having a great experience with DaBella.

Have most of my windows either replaced or being replaced as well as two French doors. Windows are expensive but wonderful. Could feel a difference with winter and summer. Doors aren't the best. Got some warping on both and, if painted black, scratch easily. Though they have a great warranty, it's a bit of a hassle to get replaced. Their salesman, Jeff W, has been communicative and trying to help me so thus the 5 on customer service