Empire Today - Tampa

nothing did a good job

Canceled them. First time technicians came at 8 am but i told sale rep business open at 9am and i need installation done after 5pm. Next time they brought wrong carpet. Spent couple of hours on phone calls speaking with different people. Finally got refund of initial deposit but they did withheld $100 i even don’t know the reason, probably they need money more than me. I went to Carpet Store and they did the job next day for the half of ET price.

It would be nice to have more specific times for people to show up. However, Customer service, Sales person and all of the installers were very friendly, professional and courtesy. I would reuse them again!

It was horrible experience and you advised me to use them. I had a carpet installation. Told rep i wanted a morning so i waited a week and they came 5pm and worked till 10:10pm. Empire representatives did not help me. The carpet quality was not good I have photos of steps that are poorly installed with seams folded like a birthday present. Fringes of carpet are hanging out of stair. Nails are showing. I have holes in carpet from nails. The carpet continues to shred and rep told me about this great process for quality that does not shed. You need to forward this info to Empire. I called them and they said someone will contact me in 3 to 5 business days. Meanwhile I have flooring from another company that will connect to the carpet on tuesday. How can they fix it at a later date with this issue. I am very unhappy!!! Carpet guy came back and said he would redo it but it would be the same. I have another worker coming out to fix next week.??

The sales rep was great and so was the guy who installed the vinyl flooring. The problems began once the vinyl flooring was finished. We had also contracted to have the stairs carpeted. First the installer called in sick(on a Monday after a holiday weekend), then the job was assigned to someone who did not do stairs, then something else happened and I think on the fourth try they came out and completed the project. We also had to have them come back and tack down a section of the carpet. The worse part was the lack of customer service. Nobody seemed to know what anyone else was doing. We had not moved into the house yet so we were coming over here and basically sitting and waiting until 3pm only to be told no one was coming. Once they even tried to say I cancelled the appointment. I do love the actual product but would not do business with them again due to the customer service issues.

Good sales rep. Great workers

Workers were ON TIME, cordial, efficirnt and professional. Did great work. Replaced furniture exactly as we wanted it and took care to handle it properly. Would not hesitate for one second to hire them again.

I had a visit from the sales/measurer on a Sunday and I had new flooring in my entire condo by Monday night! The installers were courteous and helpful, and went out of their way to do a good job. Jason made several phone calls to me in the a.m. to let me know their arrival time and kept me posted. After they left, you couldn't tell they had even been there except for my new Luxury Vinyl Plank flooring.

The workers were very friendly and helped me move some of the stuff I hadn't been able to move. They were finished before I knew it and left no mess.