Footprints Floors

Great Experience

They were professional, very patient with us in making a decision.

Very responsive customer service. They called within minutes of my Home Advisor request. They quickly arranged to meet to determine my project scope (new kitchen backsplash). They provided a quote at the project scope meeting. I called later to confirm them as my choice and we set up a date, and I paid 1/2 total price. They left a voicemail with the start time the night before the scheduled project start date. A crew of one arrived on time on the start date. He finished the tile backsplash that day, but needed to come back the next to grout. Grout was finished the next day. A supervisor came by in two-three days to inspect the work and get our feedback. He did some minor caulking cleanup and I paid the remainder of the bill. All of the employees were courteous, friendly, and timely. No drama. They arranged the project around my schedule. They met me when I was available. I totally recommend Footprints Floors.

The project supervisor was great, how ever we had a problem with the crew showing up on time or even at all!

The floor refinishing was fine. Where we had issue was the laying of our glass back splash. I feel we needed somebody more in tune with this kind of delicate work. I keep finding cracks and bad cuts. Hopefully this will be resolved as I picked this company based on the great customer service philosophy

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I was impressed at how quickly they were able to get to our small tile project! The communication was also top notch.

when installing the floors, the workers punched holes in the walls, they splashed wood stain on the walls and only fixed the problem when we told them to return. the wood planks are separating after one year. they actually separated shortly after the install, but we were told to wait until summer so they could fix them. They did fix them the following summer, but the planks continue to separate. caulking around the steps into living room is coming apart from the wood. We had them out several times to fix problems and still the problems exist.

Great group to work with.