Footprints Floors of Charlotte

Wow! These folks are terrific! The sales guy was knowledgable, really nice, and very patient. I ended up not only going with new floor but sanding and staining existing floors. The water based products now making the process so much less invasive (one day to strip, sand, stain) and after 6 hours, move furniture back. The match between the new and old floors is spot on. The installer, Eric, was spectacular - quality work, quality personality. The finisher Scott, ensured every detail was perfect and nothing was missed. Jenn, that handles the scheduling...again, 1st class!

A few days before the job was scheduled, we were informed that an electrician had to come set up a 220 outlet and it would cost $400! We were not happy that this was not included in the estimate. We got a local handyman to do it for $20 at the last minute. Also, there was no one there during the day who spoke English. We were staying in the basement and they left for the day with all the windows closed and we had no access to the thermostat. Close communication is important.

They did great job and I am very happy with the result.

Make sure that the Hispanic workers they send to your home know English and are respectful to you.

Initial quote process was quick and easy. Job quality was about as close to perfect as one can expect. Job time went over the estimate by a couple days which is my only complaint.

They are friendly and eager to answer my questions. The value and quality were worth the money.

Great job and good customer service. Needed to return for a couple of minor adjustments, but responded well to request for those adjustments.

Fast and efficient workmen. Excellent customer service in explaining process and assuring I got the finish I wanted.

I started getting estimates on Monday - the work is already done!!!! USE THIS COMPANY! From the beginning - Laurie Jo about sold me on the phone alone, Steve was exceptional - honest, very experienced, friendly yet patient - he listened to every question and concern without interruption and with great answers. Next, I received a quote and follow up that very afternoon and Steve had a worker assigned for the next morning pending my approval. Such great communications. Vince the worker call the next morning confirming I was still able to do the job. Vince was an expert in his job his work and communications - he tried to get it done that day but the finish was too tacky and he had to make another stop the following morning. Vince was a pleasure to have in my home, was prompt, considerate and will be welcomed here anytime. The job was left in perfect condition with the follow up of " if you need anything, just call". Let me tell you that I do not like to have people in my home and I have a fear of things not going the way I expect. This is not the case with Footprints! It was a great experience Thank you to Laurie Jo, Steve, Debbie, Vince and Tyler you all made my week with this experience. I will gladly give your Company a referral to all and will definite return should I need your service!

An owner was our 1st contact, very pleasant, professional on our initial bid. The foreman of the company was very arrogant when we were dealing with him on our issues with the install and damage to an appliance and cabinet front in our kitchen. I sent several (2) emails to the owner and his office, never received any contact back from him regarding our issues. So, I would not recommend this company, even though they did fix the areas of concern after I was persistent. Still waiting on an email that the foreman John S. was to send me after our final payment. Glad I had him sign my paper pd