- Residential Work
HomeAdvisor Screened & Approved
This service professional has passed the HomeAdvisor screening process.
Learn about our screening process95% Recommended
36 Years In Business
Company Details
Hours
- Mon: 7:00 AM - 5:00 PM
- Tue: 7:00 AM - 5:00 PM
- Wed: 7:00 AM - 5:00 PM
- Thu: 7:00 AM - 5:00 PM
- Fri: 7:00 AM - 5:00 PM
- Sat: Closed
- Sun: Closed
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Carpet
- Hardwood
- Laminate
- Vinyl
- Wood Refinishing
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Credit Cards Accepted
Reviews
Write a Review
Showing 161-170 of 219 results
3.5
Caroline O.
Dallas, TX
7/6/2021
I would have like my furniture to be treated with more value and respect but over all the work was well done.
Response from Company:
Caroline, I'm sorry to hear your furniture was not treated with respect. I would love to speak with you about what happened so I can address it with my staff to make sure it does not happen again. Please call me at 214-390-0850 at your earliest convenience. Brittney Kinsey, Customer Relations Manager.
5.0
Mitiku G.
Garland, TX
5/28/2021
Good
Response from Company:
Thank you so much for the rating. - Dan Ratcliff, President.
5.0
Yalily V.
Fate, TX
5/26/2021
Very knowledgeable staff from sales to installation.
Response from Company:
Thank you so much for your kind words. We appreciate you and your business. - Dan Ratcliff, President.
4.0
Sandra B.
Arlington, TX
5/18/2021
They good job
Response from Company:
Sandra thank you so much for your kind words. Dan Ratcliff, President.
5.0
Linda K.
Richardson, TX
5/5/2021
The wood vinyl tile was good quality and Ramone, the installer was a true craftsman
Response from Company:
Thank you so much for this review. We truly appreciate your kind words Dan Ratcliff, President
5.0
Julie Z.
Wylie, TX
5/2/2021
they did a great job
Response from Company:
Thank you so much for the review. We are very happy that you are pleased with your carpeting. - Dan Ratcliff, President
4.5
Billy P.
Azle, TX
5/2/2021
We had to reschedule because the hardwood floor refinishing was said to be in great demand and a crew could not be secured for our scheduled task.
Response from Company:
Since the unprecedented freeze in February, that is absolutely correct. We do our best to take care of everyone in a timely manner and appreciate everyone's patience in this process. Thank you so much for the review. Dan Ratcliff, President
5.0
Sheriss N.
Fort Worth, TX
4/14/2021
I had a great experience with Flooring Direct! Salesman wasn't pushy, installers worked quickly, cleaned up after themselves fast.
Response from Company:
Thank you so much for this review.... we are so pleased you were taken care of with a rep that was not pushy. That is what we strive for. Please let us know if you should need us in the future. Dan Ratcliff, President
5.0
Lidia H.
Frisco, TX
4/2/2021
Jake was amazing! He helped us find what we were looking for in our price range. Great customer service and the crew was also great. Finished our project in 2 days!!
Response from Company:
Thank you Linda for this review. We are glad Jake and our install crew took excellent care of you. Please know we are always here should you need us. Dan Ratcliff, President
2.5
Dedrie W.
The Colony, TX
3/1/2021
Good things - installers great guys and did a great job. Communicated well on plan and daily progress. The materials used are quality and I am very happy with the finished product. Bad things - not very good communication from the company. Slow to respond. Did not charge my cards, as I asked (this put me in a bad situation running by debit card twice, cleaning out my checking and savings accounts). Sold me a size baseboard they did not carry and sent over a smaller size without of telling me. Told me the job would take half the time it really did (2 -3 days but ended up being 5 long days). I just felt like once they had the sale, I did not really matter, I would just take whatever they dished out.
Response from Company:
As we discussed with the computer glitch and your card, I am trying to get you some money back for the inconvenience. As far as timing went, I looked through all of our correspondence and noticed you had ordered additional work 3 days into the job, which meant a little extra time to get material and have it installed while installers were still there. Baseboards were fixed before your job was completed, and we have had constant email and text communication with you all through the install office, and my customer relations manager. Again, we apologize for the issue with the card, which we have resolved the glitch. However, with timing, there was nothing we could do once you added material in the middle of your ongoing project. Dan Ratcliff, President.
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