Empire Today - Seattle

Had Empire install wood, carpet and tile in my house. The installers for the wood flooring were great. I need them to break it up over 2 weekends and they were very accommodating. These guys did a great job on the floor and made sure that all was cleaned up when they finished. The tile installer was phenomenal. He was very helpful with the pattern my wife wanted. The floor looks amazing. They did a good job installing the carpet but, I have never had an installer take all the remnants and scraps. If I ever needed a piece for a patch, I’m out of luck. All in all, they did a good job.

We worked with Scott Franks and his partner - they did a really good job with installing the floors in our kitchen and dining room!

Price quotes are not transparent. Labor and materials prices lumped together. They won't share what actual labor cost is. And they won't leave quote with you unless you put some money down as down payment. Different unconventional business model.

The Empire team installed laminate flooring throughout our home in record time and it is gorgeous! We also appreciated that the lead guy recommended different placement of the flooring & we are SO glad we listened to him. The floor literally “welcomes” you in. Thank you Empire! You were wonderful to work with & we will recommend you highly to anyone we know who’s considering a floor purchase!

We are satisfied with the all that we had done. The products we selected are great. The sub contractors all did a great job, my only complaint is one of the sub contractors treated the job like a construction site, with their boom box playing and very loud conversations. We had to ask them to keep it down as this is a residence not a construction job site.

They work with you, and do a good job on the installation.

carpets look great for a good price, great value

PROS/ BIG CON. The installer went above and beyond during the installation process to insure things were just as they needed to be to keep my satisfaction even though it was outside of the typical scope of work, beautiful carpet choice. The sales rep also was very friendly and also went above and beyond to answer all my questions throughout the process up until the date of the install. Importantly, a MAJOR miss for this project was that during the initial quote of install I specifically stated the importance that I needed this project to be done anytime after 1pm. They gave me a date one whole month after that. The morning of the install.. I received a call at 06:56 AM from the installer confirming he was on his way... 6:56 AM you guys!! Even in their contract it states install hours are typically from 8am to 6pm.. So it was even early according to them! So I could not be there for the install. Due to this I was stuck sleeping on my old carpet because all my other furniture deliveries were coordinated off the carpet install. The best they could do was one additional week.. That was one week of sleeping without a bed. I wish they did more to accommodate. In my mind.. if you're going to try and schedule outside of the typical install hours early... you can also have someone work late and install my carpet? Come' ahnnn guys.

The workers were very professional and helpful in answering questions about project timing, etc. I would definitely hire them again.

Did a decent job