Empire Today - Seattle

Once the date was set a team came in and completed the project in a day. They cleaned up after themselves nicely.

Worked hard did a great job in three of our bathrooms.

Did a bathroom flooring vinyle job, floor came out great. Was a bit pricey to me however.

I've used them twice since 2012 in my home. quick, affordable and the job is always done when projected and within a couple of hours.

Outstanding work from these guys . Carpet installed in whole house, 3 bedroms, office and living room. Got here at 9:00 with 3 installers and were finished by 4:30. Got 30 year carpet with premium 8lb.rebound pad, absolutely changed the look of our old house,Truely beautiful job. Would highly recommend Empire Today!

Great Work

THEY ARE THE WORST! Horrible customer service. Jerked us around and didn't care. Poor quality on their product. Our rep was really bad at his job: didn't respond to our questions, didn't follow up to see how how our install was going. Our install got cancelled the morning of, and then got pushed out 8 days. This put it the day before Thanksgiving. So our house was torn up for over a week, and my husband had taken a day of vacation to be here while they installed the carpeting . They came to our house so late in the day that they did not leave our house until 12:15 a.m. Thanksgiving Day. I asked about rescheduling again, but they insisted they were coming that night. The whole thing has been a train wreck from the beginning including our rep, our conversations with various people who really didn't care whether or not we got our carpet in a timely manner, and then the quality of the carpet. I do not recommend Empire at all. Everything about them is inferior, and in the future I will spend a little bit more money to get better customer service and a much better product. The carpeting in one of the rooms had a snag in it not 12 hours after they installed it, and this was from normal use. The general attitude was one of "Oh well, too bad." If I could give them less than half of a star, I would. I will never recommend them to anyone.

With 2 floors of carpet and bathroom vinyl to be replaced, Empire Today provided the quote that is about $5K less than the same from Costco including its 10% cash card. During the installation which took 2 sets of crew and 2 full days, the installers moved the furniture including the piano with care with no extra charge. Costco would have charged $56 per room for the move and it would not touch the piano or the entertainment units with big screen TV. It was a lot of hassle and effort packing everything for the project and I am glad it all went well. The crew should be commended for its diligent work and willingness to help including moving furniture from downstairs to upstairs at the end of the installation. Of course we tipped them generously for the moving outside of their job scope with their tired body after 2 full days of work. Since then, our family and friends have enjoyed the thick and dense carpet around the house. Recommended!

Carpet installer very careful and helpful.