Empire Today - Seattle

They did a great job

When this company came out to give me an estimate, they were unprofessional. The salesman that they sent out didn't have any idea how the installation was completed or anything about the product.

Right now everything is great with this company. The sales rep was excellent. I have not had my install yet, so stay tuned.

the work was fine and quick

Other than a slight hiccup with the quoting when I decided to only install carpet instead of carpet and vinyl, everything else was wonderful. They were available to install as soon as we were, with relatively short notice, whereas another company's quoted availability would have had us waiting two weeks past when we needed the install. The installers were prompt, extremely courteous, fast, efficient, and did the most excellent job. Those two guys were awesome! And yes, one spoke English as a second language, while the other spoke no English at all, but that was no problem at all for them or me. Did I say they were awesome? Aside from the "experience" with Empire, which was excellent, what about the final, bottom line? Compared to Sears, who also quoted the job, Empire's lowest priced carpet was denser and more lush than Sears's lowest priced carpet which felt more sparse and less lush. So I think we got a much more expensive "feeling" carpet with Empire than we would have with Sears. The price was also a strong selling point, where Empire was fully $4,000 less expensive than Sears. On a side by side comparison of virtually every aspect of our dealings with Empire compared to Sears, Empire wins hands down on every single check box.

Get at least 2 presentations/bids for any major project like this.

They were fast! I had an issue with one of the rooms which required some repairs and Empire was able to work around that where they came back on another day so I can mitigate those repairs and schedule another appointment at my discretion (I believe it had to be with a month from the last call) to finish of the job. I am very happy with the job. Now, on the second visit, the contractor explicitly said that he could not reinstall the toilet, but on the first appointment, they installed the toilet in the other bathroom. (not sure why the process was different on the second go around). Despite that fix that I had to make to finish off the job, I was very satisfied of how they installed the linoleum and that it was done with one sheet per room versus splicing several sheets in a room.

The installers were absolutely fantastic !

The workmanship of the project was excellent. My project did get re-scheduled by Empire, and delayed for a week, which was disappointing. The finished product is what I was looking for, and since this was not a time sensitive improvement, the re-scheduling of the job was fine. I would recommend Empire, the customer service was very good, and the finished product is fantasic!!!