Agility Van Lines

Great service

I would hire Agility again in a heartbeat! From the very beginning, we received great customer service. John and Shane were so patient with me as I updated the inventory multiple times. My brother was on a low budget so we had to be careful about how much he moved from CT. Then they accommodated a change of the pickup date. They arrived on time and apologized several times when they couldn't get the truck within 75 feet of the house and had to charge a bit extra. We didn't catch their names but they did a great job. The communication from Sam and Denise on the other end (Florida) was great and they arrived as planned. Sam, Kirby and Phil brought everything in and did a great job checking where to put things and unwrapping the furniture. They indicated that a different crew wrapped the furniture and it was well done! We really felt that everyone really cared about how our move went instead of this just being another job. I only have good things to say about our experience.

Great crew

The move went extremely smooth. Everything that was said was done. Nothing was broken. Great care was taken by Teddy, Marcus, and Sedrick. Attention to details were given by Shane the owner , John our sales person and Denise the coordinator. I would never go with another moving company and the price was right.

My crew was cheerful and hardworking for the load and unloading. I would use them again!

This review is complicated for me because our movers Billy and Max were phenomenal but the company itself raised a lot of questions for us during the pick-up for our move. Let start at the beginning, initially when you call, you share how big your place is that you are moving from and then receive a price quote (we were a 2 bedroom family that work worked from home and was at our previous residence for 3 years to help put things in perspective). I was originally in communication with John to gather prices and I quickly turned over communication from me to my husband because I was left feeling uncomfortable with John comments about my voice sounding soothing over the phone. Moving along, John quoted us around $6k in total for our move and mentioned this price would decrease since we were moving from a full packaging to us doing the packing ourselves and we did not bring bedroom furniture from two of our bedrooms.. The price did not decrease and it actually increased an additional $4700 because we used the entire truck, however, the company only reserved half the truck for us and the other half for another family. They called us and said they would do a video walkthrough prior to pick up and that never happened. Shane only called my husband and confirmed if there were major changes from what was on the quote. It is all perspective, so a video walkthrough would have given both ourselves and Agility a better understanding of the pickup. These additional fees we had to pay were told to us the day of pick up and we had no choice but to pay the additional money. That was a very underhanded thing to do to not make the customer aware of additional fees and then not to a full VIDEO walkthrough. We appreciated the thoughtfulness and amazing help of our drivers. They took great care of our things and stayed in constant communication with us along the way. We really appreciate their help and support. Max and Billy get FIVE STARS AND BEYOND from us, but Agility (the office) has to do better with how they communicate these things to customers. It does not matter if they are BBB credited if you are trying unethical ways to get more money from people. Do better and be better.

Daniel and his crew (sorry, don't have their names) were amazing! We weren't entirely finished with packing so they brought extra boxes and helped to pack up all remaining belongings. They pushed themselves to get to our new home earlier than anticipated. Even though they were very tired, they continued to whistle, hum a few tunes and break out in laughter as they unloaded the truck. True heroes in my book! Denise was also awesome and was in touch with us throughout the process. John helped to make sure we gave the necessary info to be able to give us an accurate estimate - and it was spot on!!!

Took pictures of every single room in our house and sent it to them for a quote. Moving day they could not fit everything on our truck and it cost us thousands more (this we after we packed as much as we could in a pickup truck bed and cab that my brother drove down plus personals that we brought with us when we left). We were promised a $450 refund after everything was said and done which we never received.

Very friendly. Communication was excellent. Very professional

Daniel, Elie, and Ivory not only worked very hard, fast and carefully, they were so funny and pleasant with whom to work! We love them! I was initially very concerned with hiring a moving company but John of Agility was super to work with. No surprises. Everything is in the contract. Could not have been a better experience.