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10 Years In Business
Company Details
- Verified Licenses
Hours
- Mon: 9:00 AM - 5:00 PM
- Tue: 9:00 AM - 5:00 PM
- Wed: 9:00 AM - 5:00 PM
- Thu: 9:00 AM - 5:00 PM
- Fri: 9:00 AM - 5:00 PM
- Sat: 9:00 AM - 2:00 PM
- Sun: Closed
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Achievements
Service Details
Areas of Expertise
- Professional Moving Service - Long Distance / Out of State
- Personalized Moving Services
- Direct Deliveries
- Moving and Storage
- Moving and Packing Services
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Deals
Cost Information
- Free Estimates
- Credit Cards Accepted
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Reviews
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Showing 141-150 of 540 results
5.0
Tom G.
Liberty Township, OH
7/30/2022
We had a good experience with Agility Moving. Pleasure to work with, we required 10 months of storage as our home sold quickly and the new build was delayed.
5.0
Maria W.
Atlanta, GA
7/14/2022
I had a great experience with Agility Van Lines, from initial organization to my actual move with Cedric and Sam. They drove straight through and nothing was broken. Thanks so much!
5.0
Gowri G.
Nashville, TN
7/14/2022
good service, when you get a 2-day window, that means it can be the first hour of day one or the last hour of day two.
5.0
Michael P.
Austin, NJ
7/12/2022
The whole experience from start to finish was Excellent ! John , and owner Shane were very transparent ! On Time ! Very Maticulous ! Great Value ! Awesome Customer Service esp from the Movers Teddy, Chris, & Sam!
0.50
Karen M.
Allentown, PA
7/12/2022
They damaged my furniture, lost a ladder I had, and were so late getting to the move that I was billed 2 days for rent on my appointment, which I had to fight to rectify. They were 12 days late in getting to my destination, did many dropoffs on the way, and moved my furniture to another truck in the process. It was nearly impossible to speak to anyone about the problems, and the form they finally sent to me for claims required original receipts for furniture I had bought in the 1960s. Due to the fact that I did not get extra insurance on the delivery, they would only pay 60 cents on the 100 lbs. of items. I now have furniture with scratches, gouges, and a dresser with a leg broken and has to be propped up with cement blocks. My teak and walnut furniture from the 60s is certainly worth more than a couple of dollars, based on weight! I refuse to fill out the idiotic form and go through more headaches with them. I hope this will prevent others from using their services. Karen M.
4.0
Johnny H.
Monroe Township, NJ
7/11/2022
Moving sucks
5.0
Helga C.
Sebring, FL
7/7/2022
We were very pleased with our move. John and staff were great, and our moving crew was professional, timely, and very pleasant.
5.0
Larry M.
Cape Coral, FL
6/21/2022
Agility delivered the goods quickly with no problems.
Response from Company:
Larry, thank you for your positive review. It was our pleasure moving you to Hartford City, IN. We wish you the best in your future endeavors.
5.0
Daisy S.
Montgomery, IL
6/8/2022
Overall John was very helpful and we would call him for any future needs. Due to some unforeseen circumstances we had to cancel our reservation but we will keep John’s info for any future needs or recommending to friends and family.
Response from Company:
Daisy, john says thank you for the kind words, he appreciates them very much. John asked me to let you know, that if he can ever be of service, it will be his pleasure.
0.50
Anthony T.
Bloomington, IL
6/7/2022
This company will lie to you from start to finish and then gaslight you into saying that you are wrong and double down on defending liars and scammers. I got a quote that changed twice in the move. I was lied to about being the only person on the truck for the delivery and that it would be a straight shot over to my destination. I was attacked verbally by the owner when I called his company out for lying to me and not performing to the standards that they set for me to gain my business. They damaged nearly all of my goods and furniture. They do not call you back when they say they are going to. You would do well to steer very clear away from this company because all it will bring you is a lot of money taken from you, horrible customer service, no empathy, damaged items, and a damaged home. I have made several attempts to reach a resolution with the business and all it accomplished was to be accused of threatening the owner, which I never did, lack of follow-up on their end, and just getting sent a claim email with no regard or care to the fact that my items were destroyed and the pain and grief they have caused me and my wife. Shane explicitly told me that he was having a bad day and was having issues, and then during that conversation, it seems he projected it onto me as a concerned customer who felt that his money and goods were in the wrong hands. I cannot stress enough to anyone that this company does not care about you in any way. They only care about getting your money and they will lie to you to get you to sign the contract, and then when you have no other choice, they will flip the script on you multiple times. Avoid them at all costs and go with someone who will take care of you and respect you and your things. Update received a call from john on June 14 at 8:55 AM. The call from john he was very adamant and upset that the reviews were still up and that the letter was not signed. I let him know that according to your letter it was good for 90 days. John with a quick and harsh tone replies back no it is good for now . I replied back to him letting him know that is not according to the verbiage of the contract that you have sent me. I can hear someone in the background giving john instructions and then he goes ahead and asked me again so are you going to remove the reviews or not. I let them know I am still thinking about it and I have these 90 days to go ahead and decide on it so I am not appreciating feeling rushed and if you guys were such a great company you would not be calling me demanding that I remove my reviews. John then asked me so what are we doing here are you just trying to bust my balls. I can continue to hear someone giving him instructions in the back and then john replies to me â so I am just gonna go ahead and have Shane send a void of contract. I then let John know You know if Shane is there in the background he can just talk to me directly. The phone call that abruptly hung up and I did not receive a call back. This direct attempts at trying to gag me and cover up the damage that they know that they have done is complete proof that the lack of integrity that this business has. My integrity is worth more than the $1100 that they were trying to give me in a settlement to hide the truth of this business. I am going to continue disputing this through the Better Business Bureau, through my credit card, and through the moving claims form that I had to fill out.
Response from Company:
We are sorry that Mr. Taboas moving experience was not a pleasant one and that our attempt at resolution was not acceptable. I will respond to Mr. Taboas remarks in hope of providing further clarification. Mr. Taboas quote changed twice because he added items on two separate occasions and signed off agreeing to his additions. Mr. Taboas was never told he would be the only one on the truck and Mr. Taboas signed documentation agreeing to that he would not be. We did not damage all his goods and we have made several calls to him to provide service. I made Anthony a good faith offer in lieu of processing a claim of which he accepted and now declines. I told Anthony it was a bad day for me, and it was; he is now using my honesty, negatively towards me. In good faith I offered Mr. Taboas considerably more than I predicted he would get from the claims process so that he would be happy and see that I was concerned, and I did care. Mr. Taboas agreed to everything and now wants almost double and states we are harassing him. I have viewed pictures of crushed boxes that were packed by Mr. Taboas, not Agility Van Lines. Many of the boxes viewed are recycled and not packed properly. Boxes must be packed full to prevent crushing. I predict there is no claim here. I have viewed pictures of Anthony's dresser which is made of particle board and because of its low quality moving it can be a risk that we often take. We did move it, so it should be considered in Anthony's claim. There are some scuff marks on the walls that should also be considered in Anthony's claim. There is no moving company that I am aware of, that would offer $1,100.00 to Mr. Taboas. If you are reading this and you have moved and placed a claim with your mover, you are probably shaking your head agreeing. I most certainly tried to help Mr. Taboas, he just kept changing and spinning everything we would say. The dresser, if completely destroyed, based on the coverage selected by Mr. Taboas of 60 cents per pound per article would be approximately $105.00. A handyman to paint and spackle the areas of concern could be less than $95.00. Total estimated claim, in my opinion is up to $200.00 with the dresser completely destroyed and unrepairable, of which it is not. I am perplexed that my offer of $1,100.00 was refused and no longer considered. I cannot fathom how this questions my integrity and how we are harassing Mr. Taboas. We did follow up with a phone call to Mr. Taboas after approximately a week to make sure that if it was sent, we had not received it. To our astonishment, Mr. Taboas accused us of harassing him and declined our offer and now wants more. Mr. Taboas feels his outcome will be better served with the moving claims process. I am sorry that I had to respond to this review. I was hoping it could have been removed, Mr. Taboas just wouldn't do it, although he did agree to, orally, he reneged on his word. Mr. Taboas now feels telling his alleged version of the story is more important. Every company from time to time is challenged with adversity and must reevaluate the events occurred. I should have just had Mr. Taboas follow the claims process in its entirety. If he was not satisfied with the outcome, then maybe I could have offered my assistance and he would have been grateful. It is an unfortunate lesson learned. After about a week later, I received an additional written response from Anthony, that he would now like $2,000.00 back with conditions that he will amend his reviews to alert the rest of the world that we reached an agreement and that the business can be reasonable. I hope this further clarifies the personalities of all parties. We really are a good company with an awesome consumer-oriented business model. If you would like to speak with any of us here at Agility Van Lines to judge our integrity for yourself, it will be our pleasure.
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