Agility Van Lines

I appreciate John sharing information with me that I needed to know, he was very professional and very nice.

The guys that showed up were very prompt, courteous, well-mannered, clean, and customer service was very attentive. They were able to handle our job at a very short notice which was very helpful.

I would love to give a full review, but the company sttod me up twice. On the third day, when they missed ANOTHER 4 hour window, I demanded my deposit, rented a U-Haul and drove my packed and waiting stuff to Chicago. Agility Van Lines never showed up, had lots of excuses, cost me an extra 5 days. DO NOT HIRE THESE PEOPLE!

I had Agility move me from MA to NC. I really liked how they kept in constant communication as to where they were at with the move and how things were going. I also liked their great price and their meeting of all promised timelines. There were no damages and no problems whatsoever.

They are very courteous, respectful, and took very good care of my belongings. I was very pleased!

Worst customer service ever. Delayed our move with last minute changes and delays. Lack of communication from customer service was unacceptable. Manager would not return calls.. We barely made it to our destination in time for the house closing. Do not use them !!!!

Their drivers were great and the team was great. I was under-quoted for the work but their prices are in line with everyone else. I expected a savings until they got out to my home and there were more items than they expected but in the end it was in line with the other companies I received estimates from.

UNDER NO CIRCUMSTANCES SHOULD A RESPONSIBLE CONSUMER DO BUSINESS WITH AGILITY VAN LINES!!! UPDATE: Following my original post, business owner Shane Young called several times with pledges to make right my service experience and offered compensation amounting to 10% of paid moving charges in the form of a rebate. However, after he asked me to remove my review entirely (which I refused to do) and after he asked me to conference call with him into Home Advisor to change my rating to a neutral 3 stars (which I also declined), I could see that his motives were to quash a bad review, were purely transactional and were insincere at best with no further contacts. Our move from northern Virginia to central Florida was a nightmare like no other. I scheduled the packing and moving of the household goods of our Virginia 2200sf home a month in a half in advance and had them locked into two days for the pack out with closing on the sale of the property the next day. Everything was on schedule and a go with multiple check-ins and reassurances until two days before arrival, when I called Agility to get an ETA for Saturday 7/6/19 and the rep said a truck would not arrive until Sunday. Additionally, he tried to talk me into rescheduling for two full trucks with an additional cost of $2500. (This company uses 24 straight trucks, not tractor/trailers. I had itemized in great detail all of the contents in my home to arrive at 1.5 trucks. Cost calculated by volume, not weight.). One truck arrived at 3:45pm on the second day of the schedule pack out, 17 hours before the buyers scheduled walk through and closing. There would be no second truck to pack the second scheduled half-truck. Amid the full day of complaints, warnings about a broken contract and looming walkout, demands for compensation from the buyer's agent, an aborted walk-through, delayed buyers closing, and an actual payoff to the buyers from my seller agent's proceeds of $1000, the truck left full and returned 4 hours later to be half filled again. The three-man team worked until 10:30pm 7/7 and until 11:30pm 7/8, the day of the scheduled closing, breaking a patio table, gouging 10' of hardwood floor, and leaving debris everywhere and several items unpacked. Agility' s claims of using their own network of storage facilities, plentiful trucks and agile teams turned out to be total fabrications. Responses to our inquiries about the multiple trucks it would take to move our stuff, where the storage locations are located and the timing/methods used for transport to Florida were vague and illusory. As it turned out, Agility simply stuffed our stuff in rental storage units on the other side of town, where it would sit without environmental control for over a month. On the day Agility arrived to pack out, I declared in writing my requested date of delivery in Florida to be 7 Aug. I reconfirmed with Agility several times in the weeks that followed including two weeks and one week before my requested delivery. It wasn ' t until 8/4 that they said they would not make 8/7 and could not predict when delivery would be. I stressed that due to my upcoming business-related travel, they would need to be in and out by noon 8/11. No problem. Shane says

They were very professional and quick and accommodating and understanding.

The management (one of the owners) of the company had gotten involved with some logistic quirks I had presented and and I am completely impressed with their flexibility to help sort everything out. -Sean C.