Agility Van Lines

After going room to room, inventorying my possessions over the phone twice with the Agility agent, the movers arrived at my home on moving day and went room to room with me looking at my possessions. The conclusion of the moving team was that all my stuff would not fit in the truck they were assigned. I called my local auctioneer and told him I had more items for him to liquidate. I pulled at many large pieces of furniture and felt like i had downsized enough to make it work. When the movers had filled the truck, I was amazed at what was left would not go with me. I again called the auctioneer and he came and filled his truck with the leftovers! Three days later Agility staff called me and asked if I wanted to engage in another contact for a second truck to take my belongings 400+ miles to my new home! Bottom line, I signed a contract for them to take everything listed. I paid for them to rake everything on my list. And almost 50% was left behind! I feel cheated.

I selected Agility Van Lines to move our household goods from several storage units in Indiana to a residence in Michigan (300 miles). While Agility was not the cheapest they had the most favorable ratings, least number of complaints, and owned and operated their own trucks with their own employees (which was important to me). Since we were unable to physically verify the inventory in the storage units the Agility price estimate was completed via a listing of items from the previous move. The Agility customer care team gave me several calls before the move just to see if I needed any additional assistance and to confirm the move details. They also called several days before the actual move to let me know of their projected arrival time. Shane and Denise called during and after the move to be sure things were going well. The move team (Isiah, Marcus and Sam) was fantastic. They were some of the hardest working men I have ever met. Each of them was personable, courteous, and professional. I was extremely impressed with their sincere dedication to safely transport our personal belongings. The amount of time and care taken to wrap each item was awesome. The crew worked tirelessly until everything was packed and loaded into the truck. I asked to be informed when they were leaving IN and received a call the next morning with the arrival window as requested. The Agility crew arrived when expected and moved everything into the house with nothing but a few minor issues (mainly due to the large size of certain items and the restrictions of entry areas). The delivery day was executed equally as remarkably as the pickup. I now fully appreciate the quality of work from ‘professional’ movers. I cannot say enough about how much I appreciate the effort of Isiah, Marcus and Sam. They made what I was expecting to be another harrowing experience into an almost stress free move. Overall, our expectations were greatly exceeded.

Crew was great. Had some logistical issues due to weather and things I believe were outside the company’s control. They worked with me and compensated me for late days. Very professional company.

Really terrific service from start to finish!

Moving is usually a very un-fun process however Agiltiy van lines made it more than bearable. We moved from MA to FL. Agiltiy was very proactive and made sure we were contacted before during and after the move by both the driver and the homebase office. We had Daniel Thomas as the head mover for us and he was extremely professional kind and hard-working. We would highly recommend this company to anyone looking to move out of state.

Although they required a 2 day window, they never showed on either of the 2 days. They called saying it would be 1-5p on the 2nd day, which was great (that was our original request day). It was a challenge to get everything done a day early for them, but we tirelessly to get as much done as possible. They called back in the afternoon of the 2nd day and said it is closer to 5p and instead of coming back the next day to finish up, they wanted to come on the 3rd day instead. I told them it was not acceptable (I had previously stressed we had to leave and be on the road that day). I asked what time they would be able to get there and was told it depended on what time they left that night - they have to have 10 hrs before they could come back. After getting off the phone, I contacted a local company and they were able to move my belongings on my timetable/schedule. Therefore, I emailed them to let them know I would no longer require their services and requested a refund of my deposit. Although the owner contacted me to see what they could do to make it right, I told him at that point there was nothing they could do since they could not come earlier like we agreed. I did receive my refund promptly and I appreciate their efforts to resolve the issue after the fact, but they need to show up on the accurate day and on time. What a waste of energy on my part.

Very pleased with there service from start to finish. Professional at all levels and easy to contact.

So glad we picked AVL! They worked with us for a month to coordinate a last-minute move for two out-of-state senior relatives. We worked with Tom initially to establish a move date and they were able to prepare a competitive estimate very quickly. Denise and Shane called/emailed us throughout the process to make sure everything was moving along during our tight window. Josh and Chris did a fabulous job with packing and loading, everything was so well wrapped and padded. They really took the time to make sure everything was secure as it was loaded. They quickly drove to the delivery location and we had them unloading within 24hrs during a holiday week. Amazing! Movers kept in touch via text and phone calls the whole way. Never felt out of the loop about what was happening. Our family members were so pleased and happy with the quality of the work and the whole process. Thank you Agility!

We moved from Maryland to Tennessee in 2021. Our move involved 5 months of storage so we experienced the full range of Agility's service. From the initial intake with John to dealing with Denise and Shane throughout, we could not be more satisfied. This is a highly professional organization. They deliver on what they say. We have a special shout out to Cornelius our driver on both ends and Scott his assistant upon delivery. They were so careful with our belongings and went the extra mile to be sure everything was placed where it needed to go. Great company and great performance.

Someone kept in touch with me during the process. Delivery team of 2 great guys worked hard and efficiently to get things done. They were very nice and good at what they do. If I had to do it again I would choose this same company.