Home Service Doctors, LLC - Plumberologist

Technician provided professional and speedy response. If needed I will gladly hire him again. HAS

This team was legit. Great work, timely, professional. Will continue to use Home Service Doctors down the road.

Expensive but professional!

On the initial call we agreed that a general quote for replacing a leaky kitchen faucet hose can't be done over the phone so i agreed to a $40 service visit/fee. My wife was there to welcome the technician the next day and, even though the faucet hose was already removed and on the counter, the tech said he can't provide a quote without seeing the problem himself which requires a $286 "diagnostic fee." She mistakenly agreed, no dispute there, and he reattached the hose to confirm what we said- it leaked. He then quoted her $500 to replace the faucet head, if we could provide it, and $800 if they provided the faucet head?- she declined. I wrongly anticipated a more professional service that would provide a quote , at the agreed upon cost, without changing the process on my wife to increase the quote cost by 6 times the initial agreement. When I talked to the tech the next day he said the $40 was just to get him on our driveway and nothing to do quote. He and the manger kept pointing out that they had my wife's signature on the invoice but wouldn't acknowledge the bait and switch of fees that we were citing. Not upfront or honest with their actual fees and services.

They worked around my schedule, arrived on time and finished the project perfectly.

For $99, this pro did the work that another company charged $790.

Extremely professional service and knowledgeable experts. Courteous customer service.

The technician was very professional and knowledgeable..

I had flooding in my basement and. I was not sure the source they came out and diagnosis the problem and helped with schilling a cleanup service as well as other services. It was the problem that kept on giving as it causes my hot water heater to burn out secondary to water damage There was also a break in my line to the septic tank which had to be dug up and repaired for the plumping issue Big Mike was the project manage and a number of other individuals were involved. a second Mike who I believe worked the camera to locate the blockage another individual who pulled up the toilet. Andre mcB who came in later and secured several items was key in making me feel safe in my home and assured that all item had been reconnected and turned back on and show me that the water heater had taken on water soi was prepared when the service person the next day told me it would need replacing I knew he was correct and was prepared for that finding.Andre also went a step beyond to locate a faucet handle to replace one that was previously damaged. Great service when I was in the thick of a bad situation.

I had flooding in my basement and. I was not sure the source they came out and diagnosis the problem and helped with schilling a cleanup service as well as other services. It was the problem that kept on giving as it causes my hot water heater to burn out secondary to water damage There was also a break in my line to the septic tank which had to be dug up and repaired for the plumping issue Big Mike was the project manage and a number of other individuals were involved. a second Mike who I believe worked the camera to locate the blockage another individual who pulled up the toilet. Andre mcB who came in later and secured several items was key in making me feel safe in my home and assured that all item had been reconnected and turned back on and show me that the water heater had taken on water soi was prepared when the service person the next day told me it would need replacing I knew he was correct and was prepared for that finding.Andre also went a step beyond to locate a faucet handle to replace one that was previously damaged. Great service when I was in the thick of a bad situation.