ARS / Rescue Rooter Bay East Area

I contacted this company and they quoted me one price and when the job was completed there was an additional $15 charge added on for upkeep on the vehicle. I resented that charge which made no sense at all. I won't use them again.

The work was top notch. I have done field service work for many years in the hardware industry so I understand the nature of the job, however I was "displeased" with the person performing the work. Also the company was Not local to me.

he did a really good job. i was very pleased with the work

The Plumber, who came, was so professional and so courteous. His manner made me feel extremely confident, which soothed my frayed nerves from this plumbing emergency. We had a different plumbing company out before for the very same problem, their UN-professionalism, and callous manner did nothing but give me a bill to do NOTHING, and cause me extreme stress! We will absolutely be using them for all our plumbing needs!

He did an very good job. He work within my scheduled, stuck with the job until it was completed although it was after work hours. He made sure that the hot water heater was working and that I had hot water before he left.

Rescue Rooter resonded quickly and courteously. They were on the pricey side though for what was completed.

Second time I've used Rescue Rooter. I guess in a world where plumbers are too busy to respond to small jobs, it makes sense to have a fleet of "plumbers" in vans. Not the same quality as the independent tradesmen, but it worked out. When I called them to clean a drain, I thought I was overcharged. The water heater repair was okay, though. It cost half as much, involved some real plumbing skill, quality of work was fair to good (not pretty, but no leak), the service tech was a nice guy, and the company's response time was terrific.

I'm not sure I would recommend them because what was said when I requested an estimate did not prove to be accurate. BOTH the operator setting up the appointment and the invidual giving the estimate made a BIG point that they charge by the job and not by the hour, like other plumbers. I chose them because of their estimate. When the guys came out the next day to do the job, I was told that the estimate was only good for 1.5 hrs, then it would be $75/half hr. They ended going overtime, though he gave me a half-hour off. The guys did a great job, no complaint there. It's just that I ended up paying $200 more than expected.

Plumber booked appt. directly w/ tenant. Called to warn me about possible damage to pipes which would require replacement, but ended up clearing clog with no further incident, no damage to pipes.

very neat and efficient. although they should have explained the $15 fuel fee and included it in the cost of the quote.