Heritage Home Service

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fast service. got the job done right

Very professional with service to back up their work. Great job.

The technician, Marty was profession and discussed the problem and the cost with me prior to the work. Additionally, he provided extra advice that I found helpful and answered all my questions.

They do a good job, but it's expensive.

My initial experience was good when Ryan came and rebuilt the interior of the boiler and the associated electronics for a total of around $1500 including parts and lots of labor. I thought it was a bit expensive at the time, but the quality and responsiveness were good and it did involve a lot of work (probably 10 hours total) plus parts. Then when I called today to have a simple relay replaced, Richard arrived and these people at Heritage proved that they are hucksters of the first order. STAY AWAY from them at all costs!! They tried to sell me an $80 off-the-shelf switching relay for $500!!! Then when I told Richard I would never pay $500 for a switching relay (which requires about 20 minutes to install) he offered to take $100 off his price if I supplied the part! In other words, he was making me the "wonderful" offer to charge me only $1200/hr for his installation time!!! Called the "sales manager" and he was smug, lecturing, defensive and TOTALLY unhelpful. I would NEVER do business with this company ever again. It's highway robbery!! The tech arrived and worked for approximately 90 minutes before ever quoting me the price. It was only AFTER he had uninstalled my existing relay that he quoted me the price of around $500 for a standard Honeywell relay that I just bought from Lowes for $80. The "Service Manager" went on-and-on on the phone about how it was like how a restaurant charges a lot more than the food cost for its dishes. Unfortunately, this "Service Manager" has NO IDEA what he is talking about. In a restaurant, a professional chef prepares the food with lots of other ingredients, it is then served in a pleasing environment, and there is service from waiters, busboys, maitred, and sometimes the owner and chef. NONE of these things happen here. A tech spends 20 minutes installing a standard, off-the-shelf part to which the tech adds NO VALUE WHATSOEVER, and for that "service" these hucksters add $400 to the price of an $80 part!!! For 20 minutes of work that comes to $1200/hr. "Highway robbery" would be a kind way of phrasing it. Based on the fact that they DO NOT tell you up front how much it will cost, but only after 90 minutes of wasted time during which the tech accomplished nothing other than uninstalling my existing relay which I told him to put back, I would say "bait-and-switch" and virtual fraud would be more descriptive terms for the services that this company provides. Stay away from Heritage if you don't want to be massively ripped off and have your time wasted!

They were excellent, very accommodating and took care of everything that needed done in the first trip. incredibly thorough and did not rush, answerd all the questions that I asked.

Great, professional, and knowledgeable. Coat was high but problem was fixed in 15 minutes.