Heritage Home Service

Prompt! I had reached out to a couple other services, and after a week of emails and phone calls, not having heard back, I went with Heritage. They called me within an hour of my email, and had options for work starting the next day. They were clear on the phone, prompt with their arrival, and courteous throughout.

Jim L installed a new furnace. He was on time, hard working, cleaned up after himself, and explained his work to me. I would recommend Heritage and Jim L. Great job!

I loved the constant communication, they provided updates on scheduling and were prompt in scheduling. Ben P. was my technician and he was excellent, he diagnosed and resolved the issue in a timely manner. Some reviews may ay Heritage is pricier, however you get what you pay for here. This is my second service call and I will keep them in mind if/when I have a third.

Project turned out to be far more complicated that either of us imagined, but Heritage stepped up and did a great job.

Heritage rearranged schedules so that Floyd would be able to do this project. I've had him 3 times and he is a pro. I am sure other plumbers are good at heritage but a plumber to me is like a doctor. Keep up the great work Heritage and your customer service was very kind in satisfying this customer. Management I'm sure was also involved in keeping this customer happy.

As always a pleasure to work with Heritage, been with 20 years, and never a problem. Matt S was great.

They worked with me on price and I still got my central humidifier too! I got everything I wanted and they installed it the day after I signed!

Great work! Everything was quick and efficient. Nathan was professional and fixed a lot of problems my prior contractor and his electrician had left to me.

Quick response.

I hired Heritage to remove 2 very old gas furnaces and replace them with one high-efficiency unit, as well as adding central air conditioning. Our initial Heritage contact was Dexter, who spent over 3 hours getting all the precise data he needed to size the appropriate unit for my home, as well as answer the 1,001 questions I threw at him. On install day I had the pleasure of meeting Don and Mark. They were prompt, friendly, and courteous professionals. On each day of the installation they worked incredibly hard and kept me up to speed with every stage of the project. As with any big project, things never go completely as planned, and when a part in the new furnace proved faulty, Don and Mark went out of their way to apologize (although it was beyond their control), and made every effort to get the necessary parts quickly so they could resume the job. By the time the job was complete, the guys cleaned up thoroughly and left my utility area cleaner than when they started! And even though I asked another 1,000 questions when the job was complete, neither one of the guys made me feel they were rushed...they did not leave my home until I was completely satisfied. Sure, I got quotes from some of the "big box" home centers, and yeah, they were cheaper, but I truly believe you get what you pay for. In this case, I got a high-quality installation and the peace of mind in knowing I have a strong company that will stand behind their work in the future. Thanks again to Dexter, Don and Mark on a job well done!