- Residential Work
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HomeAdvisor Screened & Approved
This service professional has passed the HomeAdvisor screening process.
Learn about our screening process50 Years In Business
Company Details
Hours
- Mon: 8:00 AM - 8:00 PM
- Tue: 8:00 AM - 8:00 PM
- Wed: 8:00 AM - 8:00 PM
- Thu: 8:00 AM - 8:00 PM
- Fri: 8:00 AM - 8:00 PM
- Sat: 8:00 AM - 8:00 PM
- Sun: 8:00 AM - 8:00 PM
Service Details
Areas of Expertise
- Lawn Analysis & Fertilization
- Tree/Shrub Protection & Fertilization
- Weed Control Services
- Lawn Aeration
Cost Information
- Free Estimates
- Warranty Offered
- Credit Cards Accepted
Reviews
Write a ReviewBuyer beware! You cant speak with the local providers. Everything goes through the national call center. After making repeated calls to the local office (that are auto-forwarded to the national call center), and getting a recorded on-hold message that there was a one-hour to two-hour hold time, and leaving several online messages threatening to cancel my pre-paid annual contract. FINALLY, I heard from the supervisor of the local office (not the owner!) I reiterated my intense frustration of not getting through to speak with a live person and shared my dissatisfaction with the customer service (complete LACK of). From that point, I was finally able to communicate with the technicians who were dispatched to care for my lawn, my trees/shrubs, and pest control. I have been satisfied so far with the results of the treatments. I think this company has knowledgeable staff and once you can get the communication ironed out, you will be happy with the results. The actual product applications are working well. My lawn is getting healthier and looks nice. I have had a problem with mildew on my Jasmine plants, as well as, a fungus in my pink dogwood, and those issues are being addressed. Good luck with the communication piece. The jury is still out on how it will go in the future.
They arrived on time, got started to apply when their equipment malfunctioned, and left. Said they would be back but have not seen them so far.
Good
One of the 2 techs did not do most of the lawn when no one was looking. When I noticed asked them to do it, he had an attitude but the other tech did it. They then left without saying anything. The manager was notified he stood by his techs asked for pictures. I sent them twice he ignored them both times. He never contacted me EVER! I should not even have to pay for such a horrible customer service experience, but I did because the work was done. I would NEVER recommend them to anyone.
They do great work.
Trugreen customer service is very poor. Long wait times. Snarky reps seem annoyed when speaking and do not display a helpful attitude.
Great
Name says it all. Great service and even better customer service.
Good work
I loved getting the lawn assessment and care summary.
Photos
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