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Learn about our screening process91% Recommended
28 Years In Business
Company Details
- Verified Licenses
- Bilingual
Contact
99 Regency Pkwy., Ste. 203Mansfield, TX 76063 http://www.benjaminfranklinplumbingfortworth.com
Hours
- Mon: Open 24 Hours
- Tue: Open 24 Hours
- Wed: Open 24 Hours
- Thu: Open 24 Hours
- Fri: Open 24 Hours
- Sat: 7:00 AM - 10:00 PM
- Sun: 7:00 AM - 10:00 PM
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Faucets / Fixtures / Pipes - Replacements and Repairs
- Water Heater Installations and Repairs
- Gas Piping Installations and Repairs
- Water Main and Sewer Main Replacements; Slab Leak Repairs
- Tankless Water Heater Installations and Repairs
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Warranty Offered
- Trip Charge May Apply
- Credit Cards Accepted
Reviews
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Showing 331-340 of 688 results
4.0
Charles H.
Haslet, TX
4/8/2019
would hire again
Response from Company:
Thank you, Charles!
3.0
William R.
Fort Worth, TX
4/1/2019
Response from Company:
While I am certainly glad you seem to value our customer service, what concerned me was the ratings for Quality & Value. You have an older, fairly obscure mixing valve, and that is something that is notoriously difficult to work on and get right. Once we got the right tech out there, one with more experience on these, he quoted you a per hour price due to the difficult nature of working with mixing valves that old, and rare. You agreed to the price per hour before any work was done, and we did exactly as you asked us to, and resolved your issue. This was complicated and the time was added to as you were purchasing any needed parts as we went. The agreed upon total was met, but not all the tech's time was applied to the job in order to give you the only discount we could. We then gave you a warranty on the work we did that far exceeds any offered by anyone else. I am not sure how that rates a low quality rating since you provided the parts, and I am not sure how the value rating is so low since all pricing was given to you before the work was started, and the time was discounted. Please give us a call in the office, we would love to talk about it and see if there is anything we can do to help. I have tried you on the phone, but unable to reach you.
4.0
Doug C.
Azle, TX
3/28/2019
good job a little pricey
Response from Company:
We are so sorry that you feel the pricing was too high. Our pricing is based on the market we live in - if we did not charge enough, we would be out of business, and if we charged too much, no one would use us. That is why we always give you options (that include the price) - the good, better, best variety - BEFORE the work is started, that way you choose which option & price best fit your needs, and you have the professional diagnosis to keep for the future if you want to look around. We try to be as fair as we can, and that is why we also stand behind our work with a 100% Satisfaction Guarantee, and the longest and best warranty in the area for any work we do. If there is anything we can do please give us a call @817-XXXX, and we will help in any way we can. Thank you for using Benjamin Franklin Plumbing! Have a blessed day!
4.0
George B.
Fort Worth, TX
3/28/2019
They finished the project ahead of schedule. They did a good job cleaning up after themselves. The only in negative was that they did not consult before cutting limbs off a decorative, ornamental tree That they could have easily worked around. Over all they did a good job.
5.0
Bill C.
Fort Worth, TX
3/28/2019
very knowledgeable and helpful. I will be calling for more work as we continue remodeling
Response from Company:
Thank you for the review, Bill, we look forward to working with you again!
5.0
Yola S.
Venus, TX
3/28/2019
Very nice service person!
Response from Company:
Thank you, Yola! Have a blessed day!
4.5
Gordon F.
Alvarado, TX
3/23/2019
Response from Company:
Thanks for your review, Gordon!
5.0
Kristen D.
Aledo, TX
3/23/2019
Response from Company:
Thank you, Kristen!
4.0
Gilberto C.
Fort Worth, TX
3/21/2019
Response from Company:
Thank you, Gilberto! There were no comments in your review, but if there is anything we can help you with, we will. The Quality of our work is outstanding, and backed up by the best warranty & guaranty in the MetroPlex, and we hope you realize that. Please call us if there is anything we can do for you!
5.0
Mark N.
Fort Worth, TX
3/21/2019
Great communication and prompt service was much appreciated.
Response from Company:
Thank you, Mark! Have a wonderful day!
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