Benjamin Franklin Plumbing

Thank you, it was our pleasure to serve you!

Thank you so much for your wonderful comments! We appreciate our customers, and it was our pleasure to help you out! Have a blessed & wonderful day!

We came to your home with no service fee (a free call), we looked at all the repairs you needed done, and before we started any work we went over EXACTLY what the price would be, and what your warranty (the best in the area) would be. You then agreed by signature to the price in two separate places, one on the Options Sheet, and one on the Service Report (the full write up), and all this was done BEFORE any work was started. You had the option to have less expensive work done, and you had the option to not have any work done by us at all. Why would you agree by signature to a price twice, then again after the work was done to show you agreed we did the repair properly, and that the price was exactly as quoted beforehand? Why then come on here and rate us low on price? I am sorry, but that makes no sense to me. You have a wonderful warranty, and a 100% Satisfaction Guarantee, but you have not called into the office to address any issue you have or to take advantage of this. Please feel free to do so at your convenience. Thank you, and have a blessed day!

I often wonder why people post things like this. This is apparently an attempt to protest the fact that you purchased the wrong size sink that you then asked us to install, and did not have the proper parts for, then got upset when it was more money than simply installing a simple sink. You were still given the price for installing the correct sink, faucet, and all the other required parts before any work was started. It was obvious, even to you, that you purchased the wrong sink & parts. Yet, you still got an excellent warranty on the correct sink & parts that we provided and installed for you, and it was done for a fair price that was given to you in total before the work was started. You approved it by signature in two places beforehand also, I might add. If you are unhappy with the work we did, then please take advantage of your warranty, and our 100% satisfaction guarantee, but please talk to us about an issue before posting things of questionable veracity here. Thank you!

Thank you for your feedback, we really appreciate it. Your feedback helps us to improve our services, and all information is taken under advisement. Your opinion matters to us! Please enjoy a free service call on me the next time you call us out, and thank you again for choosing Ben Franklin Plumbing!

You were charged only a basic plumbing investigation fee, and your service fee was waived, after you called in a major leak that turned out to be too much food in your disposal causing it to back up out the air gap.In what way were you ripped off? Did a professional plumber show up to your house in exactly the time frame we promised? Yes, he did. Was the price presented to you before any work had started? Yes, it was. Did you approve of the work to be done and the price for this work in writing before any work was started? Yes, you did. Did we do exactly what we said we would do, for exactly the price that we quoted you before starting? Yes, we did. So again I ask....In what way were you ripped off? Please feel free to call the office and discuss with a Manager if you still feel you were, but I do not see it, just being honest. We treated you fairly, and you have done us a disservice with a post of this type.

It was our pleasure to serve you! Thank you for choosing Ben Franklin Plumbing!

That is why we are the Punctual Plumber! If there is any delay, it's you we pay!

We always try to do our best for our customers! We appreciate you choosing us when there are so many other choices out there. Thanks for allowing us to serve you.

We arrived within the window we scheduled for you, came prepared to do the job, and quoted the price (along with the price for other options) before any work was started. The option was selected, and the price was approved, and then the work was started & completed. You were charged for the exact amount that you approved beforehand in writing, your work was done professionally, and came with the best warranty in the area. I am sorry that you were not at home when the call was ran to approve of the work, but we came at the date & time selected by you. If you would like to call the office to discuss further I am always available. I hope your next experience is better, and to help make it so please enjoy a free service call on us the next time you call us out. Have a wonderful day!