Benjamin Franklin Plumbing

We have searched our records and cannot find that we have ever been to your home. Please call the office if this is not the case, and we will help any way we can. We have a 100% Satisfaction Guarantee! If this is in error, as I suspect it is, I am sorry you had a bad experience with a plumber. Next time, give us a call!

We appreciate your feedback, and want you to rest assured that you have the best warranty on the work we did in the Metroplex! It is also important to note that we use Straight Forward Pricing (flat rate), the price is presented to you up front before any work is started, and if the tech has to go longer or pick up a part he may not have, it does not cost you more money. That being said, we will review your job and issue any training to the tech(s) involved to ensure that you get quick & efficient service, done right, the next time you call. have a wonderful day, and Merry Christmas!

We are on call 24 hours a day, seven days a week. You called and requested service on a Sunday. We have normal business days and hours: Monday-Friday from 7am-5pm. During these days & times we are fully staffed as that is when the vast majority of our calls come in. After hours and Sundays we have an emergency crew working, and this is staffed with far fewer techs than during normal hours. Your call was not a warranty issue as you imply here, but a different issue altogether, or related to the quote we left you. I am sorry we were not available at the time you needed us, but we do the best we can in staffing to meet demand. Please call us again with your next issue, or to do the work needed that we quoted to you, and we will be happy to get your issue repaired once and for all, and save you from these types of emergencies! Thank you for choosing Ben Franklin Plumbing!

We have looked thoroughly, but were unable to find a call we ran for anyone named Sarah B. in Fort Worth on 11/02/2015. We looked on the day before and after also. There was not enough information in your comment to be sure, but we absolutely do not allow work like this. If you had used us here are some important factors to consider: We use Straight Forward Pricing, otherwise known as flat rate pricing, and our price is presented to you after a thorough exam UPFRONT before any work is started, and it is agreed to in writing in two different places indicated by customer initials & signature. Since we use flat rate pricing the speed of the plumber, fast or slow, doesn't cost you more money or less...the to the penny price would have been given to you upfront. All of our work comes with a warranty of different lengths based on the work performed, the minimum of which is two years PARTS & LABOR. If we had installed a faucet for you, and it had come loose within that two year period, or any other thing had happened with it, we would come back out and repair or replace it at no cost to you. We absolutely care about our customers because without them we would not be in business. Like any good partnership that relationship has to be beneficial to both sides, and we are part of the Service Industry because we want to help people. We strive to be the best plumbers in the Metroplex, hire only the best, require multiple years of experience and a license, perform background checks on all employees, drug test all employees, and stand behind our work with the best warranties & guarantees in the business. We pride ourselves in a job well done, and another satisfied customer. I believe you have entered this under the wrong company, but if you would like to call in, we will make sure, and if by some off chance it was us, we will stand behind your warranty & our guarantees!