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Learn about our screening process91% Recommended
28 Years In Business
Company Details
- Verified Licenses
- Bilingual
Contact
99 Regency Pkwy., Ste. 203Mansfield, TX 76063 http://www.benjaminfranklinplumbingfortworth.com
Hours
- Mon: Open 24 Hours
- Tue: Open 24 Hours
- Wed: Open 24 Hours
- Thu: Open 24 Hours
- Fri: Open 24 Hours
- Sat: 7:00 AM - 10:00 PM
- Sun: 7:00 AM - 10:00 PM
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Faucets / Fixtures / Pipes - Replacements and Repairs
- Water Heater Installations and Repairs
- Gas Piping Installations and Repairs
- Water Main and Sewer Main Replacements; Slab Leak Repairs
- Tankless Water Heater Installations and Repairs
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Warranty Offered
- Trip Charge May Apply
- Credit Cards Accepted
Reviews
Write a Review
Showing 41-50 of 688 results
5.0
Maryann S.
Arlington, TX
1/19/2023
We had two very awesome employees that came and did the work . They gave information and worked very professional. I would highly recommend Kelvin ( carpenter remoder ) and Tyson Beall for their professional work.
Response from Company:
Thank you for your 5 Star Review! We appreciate it and are happy we could assist you. We will be sure to pass your message on to Kelvin & Tyson. Have a beautiful day!
5.0
Robert G.
Arlington, TX
1/18/2023
Very nice people to deal with
Response from Company:
Thank you, Robert! We are here if you need us!
5.0
Mayme B.
Weatherford, TX
1/18/2023
Klee Berry was very professional and very helpful! Found the problem and didn’t just try and sell us a new tank. Very satisfied!
Response from Company:
Thank you, Mayme! We will be sure to let Klee know, and we appreciate you taking a moment to leave us a review! Hope your day is awesome!
4.0
Terry W.
Fort Worth, TX
1/16/2023
They were a good team all were very personal and professional in how they went about the job
Response from Company:
Thank you for your review! We understand that plumbing repairs can be expensive, and that is why we always give you options for needed repairs - the Good, Better, Best type of options - to better suit your financial considerations. We also back up our work with the best and longest warranty in the area, and that has real value! The simple truth is that we charge as the market we live in demands, no more, no less. Take care, and have a blessed and wonderful day!
5.0
Karen S.
Benbrook, TX
1/14/2023
Damon was great. He could not have worked any harder or been any friendlier.
Response from Company:
Thank you Karen! We will be sure to let Damon know, and we appreciate you taking a moment to leave us a review! Hope your day is awesome!
1.5
Willie H.
Fort Worth, TX
1/9/2023
The company sent out an unlicensed plumber with a helper to do the repair. I checked with TSBPE after the repair and the person was an apprentice and did not hold a license. I asked if the plumber that gave the estimate would be the repair plumber and I was assured that it would be. When they arrived I asked where Klee Berry was and was told that he was on the way. He never arrived. I called called to let them know that they failed to clean up properly and that they took an item that was not theirs. I was told that a person named Steve would call. On the 3rd call I was told he was in the field and would call. The project was done on Dec. 27, 2022. I have not received any communication from the Benjamin Franklin Plumbing or Steve their representative since then. They have no problem taking your money but do not provide customer service response to your complaints. Very unethical to send an apprentice to do a plumbing repair without a licensed plumber.
Response from Company:
Your plumber was absolutely not unlicensed. The helper, or apprentice, was, but that is true for most apprentices. He is working towards his license. We use apprentices to install work because this is how they earn enough knowledge and hours to become licensed themselves. We lay out for them what to do, are available for them if they have any questions, and call and come by to check on the job's progress whenever we can. We did call and address your concerns, and we let you know we stand by our work with the longest and best guarantee in the Metroplex. We let you know we would replace your broom and dustpan that came up missing and offered to send a manager or supervisor out to inspect the work for your peace of mind. The work was begun and completed on the same day. We attempted to help you every time you called in (2) and were extremely responsive to your complaints, even having the service manager call you directly to speak with you about your concerns. Your last comment is simply untrue and uncalled for. We have a live person on the phone 24/7; we have supervisors, managers, and plumbers you can speak with, but it seems it took longer than you thought it should. For that, we apologize. We try to never call our technicians when they are in another customer's home, and we certainly would not have them call you from someone else's home, and this caused an undue delay in reaching you. We are not always perfect, but we always try to make it right. We are not unethical in sending an apprentice; it is practically the industry standard, and this is how we keep people and ensure they are properly trained: Apprentice-Journeyman- Mastery is still the best way, even if you do not value it, and is certainly not unethical. We are glad we got to speak with you, and we hope you have a blessed day!
5.0
Paul M.
Fort Worth, TX
1/6/2023
CURTIS was awsome!
Response from Company:
We will be sure to let Curtis know! Thank you for being our customer, Paul!
5.0
Sharon H.
Fort Worth, TX
12/15/2022
I highly recommend them for any plumbing problem. They repaired sink pipe in the kitchen and replace the pipe. Now I can wash dishes I recommend him to anyone i know.
Response from Company:
Thank you Sharon! We appreciate you too! Hope your day is awesome!
5.0
Linda D.
Benbrook, TX
12/1/2022
He was a very pleasant young man. He was very thoughtful, and I enjoyed having him in my home to repair the plumbing for my washing machine.
Response from Company:
Thank you Linda! We appreciate you taking a moment to leave us a review! Hope your day is awesome!
4.5
Stephen B.
Haslet, TX
11/27/2022
None
Response from Company:
Thank you Stephen We appreciate you taking a moment to leave us a review! Hope your day is awesome!
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