Benjamin Franklin Plumbing

The people were on time, professional and thorough. I'll definitely call them next time I need help with plumbing

Very prompt and courteous.

They were very knowledgeable and came prepared to complete the job without delay.

Where do I start? I called Benjamin Franklin to install a garbage disposal and check out a potential stoppage in my master bathroom and a tub fixture that was loose. I left work to meet the plumber (note I do not get paid when I am not at work). He looked at the tub fixture and proceeded to tell me the pipe was too short and that in order attach the fixture properly, he would have to go through my wall! Then he noted the stoppage sounds in the toilet and said that is not good.€ He then looked at my disposal and started to call for an installer! I was shocked! Here I had taken off work just so he could evaluate? I informed him I had to go to back to work and could not wait for another plumber to show up. He then told his office to send a guy at 5pm. His quote for the installation of the disposal was $349. Note I bought my own disposal so that was not even in the quote. Then he gave me a quote of $870 for the tub fixture. Needless to say I was shocked and upset that nothing was accomplished. But ok, I came home at 5pm and waited for the next guy. He finally showed up at 7:00 p.m. And promptly told me he needed materials/tools to install the disposal!! I was totally dumbfounded that 2 plumbers had come and neither could install my disposal!!! Now I have had disposals installed before and they usually do it the first visit. Then this guy looks at my tub fixture and informs me that there’s no issue with the pipe being too short, it just needs a screw to attach it. So we make another appointment for him to show up and install the disposal and snake the toilet and screw the tub fixture on. Mind you, I have now had 2 appointments with no results!! Next day comes and this time 2 guys show up – one to install the disposal and the other to fix the tub fixture and snake my toilet. By the end of 3 hours, my disposal is installed, tub fixture is now fine but supposedly they have discovered a leak under my house. When they gave me the quote it was over $17,000. I almost threw them out of my house. So I paid the $700 for the disposal installation, tub fixture and snaking/inspection. Now I find the disposal was not installed correctly and my dishwasher it backing up. Now even I know, that you need to remove the plug in the disposal before you hook it up to the dishwasher!!! My son in law came over and fixed that problem. Stay away from this company!!! If I could give them no stars I would. Update - I had another plumber come over and first thing he did is turn off the water to my house and said the leak was in my irrigation system which he turned off. He snaked the same toilet and did not find any problems with the pipes. CUSTOMER BEWARE!!!

The service technician was great and explained thoroughly what was involved in the repair. The cost seemed high for the project but since it had to be repaired that day (which happened to be a Sunday) we went ahead with it. The company called later and offered a free service call the next time we were in need, which was very nice of them.

No suggestions.

Technician made solid recommendations

Very good job