Velocity Air Conditioning, Inc.

Service was good. Seemed a little pricey for services rendered, but repair and work was quality. Tried to sell a lot of other services during the call. Not a horrible thing, but felt a tad off putting.

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David arrived early. Same day service. Was thorough, polite, uniformed and most kind. Would hire them again any time. Thank you David.

Get it right the first time!

Don’t bother placing specific notes on the account, they are not adhered to. I called for an assessment and ended up purchasing a new unit at the recommendation of the technician.

Polite, pleasant and professional.

Great company!

The person who did the work was knowledgable. Did the job very quickly and efficiently. Will definitely use them again if necessary

Velocity Air has not completed my job and we're going on 9 mo's now. I would think twice on dealing with this company. Look elsewhere to have your A/C needs met. They already have one complaint on file with the Dept of Buisness & Prof Regulation of Florida. Mine will be the second, will yours be the next?? http://www.myfloridalicense.com/DBPR/online-services/ Inquire about them yourself, don't take my word for it. Velocity Air's Contractor Lic # is CAC 1817421 The initial job went fairly well. The install staff was ok. Some of the techs they sent out were very pleasant and informative, probably to the detriment of whoever was making the decision. They were the honest ones who informed me what was what, besides the City of Tampa permit department. You know they're the ones who are in charge of everything being done correctly. But soon after they failed to meet City Of Tampa codes requirements. Three attempts were requested to bring the new A/C system that Velocity Air said was suitable for my home. It has not been achieved. I was told, AFTER INSTALL of a brand new system, that certain lines and drains were my responsibility to repair/replace at additional costs to me. I thought when you get a quote it meant everything. But I guess you only get the car... the wheels and tires are extra. Not their responsibility... my responsibility??? They inspected my home, supposedly, and compiled a selection of equipment along with a sizable bill. But it's my responsibility to know if my freon transfer line (or whatever it's called) is not the correct diameter to accommodate the new freon pressure (or something) of the NEW A/C UNIT they selected??? Then the drain line outside the house was not up to code. Not my words, the City Of Tampa inspection division's words. Velocity Air said it was my responsibility to replace it and move it out far enough according to code. That's right. I hired a company to know and do all that but I should do some of the work and know the code requirements and do it myself. But when I pushed back saying you quoted me a job after looking at my property and some of the job is a FULL A/C replacement is not Velocity Air responsibility to correct? Furthermore, when on the 4th and final time they came out to rectify my complaints and could not manage a successful solution, Darrel or Richard said the drain line probably was leaking under the house (not true). That's why we were having problems. Re-routing a new drain line with a condensate pump for an extra $1000 would do the trick. Really? All they had to do was fix the drain line like they are required to do. When I said the Inspector said it was the company's responsibility, they raised their voice and said they don't care what the inspector said. Now they are not responding to my service call requests or calling me back to help get this corrected. I am not shocked at this point. If I am wrong on something then I will own up to it. But after 6 A/C system installs in my life I had

We were very satisfied with our air conditioner check and maintenance. The team member was very thorough and we would recommend him highly. He let us know what we will need in the future without air conditioner.