Velocity Air Conditioning, Inc.

I would use them again in the future!

Overall the experience was good but the scheduling of activities was a little loose and the steps to be taken were not fully explained in advance but the finished job was very satisfactory and the workers were excellent although there was a slight problem with language recognition. Also the first person to interact with was too aggressive in his attempt to sell a new a/c unit even though the unit was working fine.

Quick response, Pleasant to work with. Will work with your schedule.

We had condensation leakage in the attic. It leaked through the air vent into the living room. We called Home Advisor and were referred to Velocity Air Conditioning. When they came and looked at the situation, they said the water drain was blocked causing the water trap to run over. Knowing our system was older than I liked I told them to replace the entire system, which they did. They installed a Honeywell 8000 thermostat and we had to leave before they finished due to a Dr. appointment. and when we got back, they had left without leaving word as to what the situation was. I tried to turn on the unit and it did not work. It was getting late and I did not want to spend the night without a/c. I called their office and I talked to the manager (I let him know I was not happy and they dispatched a technician. Tim came and had the unit running and after he left, the unit stopped running again. We ended up spending the night without a/c. The next day they sent Tim out again and he said there was a circuit not operating properly. He fixed that and the unit seemed to be operating properly. The next day we had leaks again, as we had before this all began. Again Tim came out after we had ServPro working on mitigation of the leak. They said there did not seem to be a drain line installed. When Tim came he said the drain was blocked by "algae" and drained the overflow pan. I am not sure of the correct nomenclature for all this but we have not had further problems with the unit. All told, I have to say this is the most screwed up project I have had the nightmare to witness. No, I do not recommend them at all.

I was very pleased with every aspect of my transaction with this company. I would highly recommend them.

They were available to come right away, showed us the problem and came back the next day to fix....all of this on a holiday weekend.

I was overcharged for freeon, significantly. I had spoken with a couple other companies afterwards to compare costs. Other than that, everything was great.

I just got done on the computer when Velocity Air Conditioning was calling me. They were very fast, HONEST, and worked with me on financing the project. They gave me a full estimate and told me what the last company had done wrong. I would very much recommend Velocity Air Conditioning to EVERYONE. I live in TN and they kept me informed what was being repaired at my Florida Condo.

very good work.