Velocity Air Conditioning, Inc.

I was told the system would be a Carrier system, instead they installed a comfort air system. The service salesman told me and It old him numerous times I wanted a Carrier. Upon installation I find out that they are not an authorized Carrier Dealer.

Installed new A/C condenser and handler and did a fine job save for one oversight which they corrected without incident.

everyone was very professional and courteous. I was not prepared to have an entire new ac system installed but under the circumstances, I had no choice as water was leaking from the air handler into my laundry room. All the work was completed in a timely manner and is working great. I would recommend this company to family and friends.

The A/C had not been working since the day before yesterday (6/3/2015). The console didn't display the temperature or respond so we were essentially paying for regular air to blow. Made a call to our electric company and they sent them over. Window was from 11 to 1 but Tim, my electrician, came at 2, but I didn't mind since I was home all day. His name is Tim, and he immediately starts drilling me on questions about our A/C. I only knew where the main unit was and some basic things, but I appreciated how much he wanted to know beforehand instead of just jumping in. He explained everything to me even though it was obvious didn't know a thing about what he was saying. I just nodded my head and tried to understand, but he was kind at pointing out what he was talking about. His guess of what was wrong happened to be true and he was in and out in a little over an hour. He answered my few, rare questions well. He replaced my old wall unit and put some putty in. He was kind to the dog even though she was a nuisance. Great guy and a good company that tells you straight up what's going on, how much it will cost, and wants you to know what they're doing at every step. I would recommend them again and again and hire them again if I experienced a problem with my A/C.

I felt the e-z seal and freon charges seemed high to me.

Under trained and had to call for help. Then blew fuse trying to complete diagnosis of problem. Would not recommend. Solution was just to replace every thing rather than find the problem.

Very fast to respond, and no pressure to buy anything they recommended. They were very good at showing and explaining why they recommended items. Work they did has already improved A/C in our two front bedrooms.

My air conditioner stopped working during the night. I used home advisor at about 8:30 the following morning and within a couple of minutes I had several calls from different air conditioning companies, the first one being Velocity. They had good reviews so I called and spoke to Tim. He was very helpful and was able to dispatch a technician to my residence within an hour. The technician Brad was professional, friendly and he was able to diagnose the problem quickly. He had my air back on within an hour, which I was very thankful for. Brad did a great job and was honest about what had to be done and the costs. I would recommend Velocity Air.

Never easy being told that your system will require some expensive work. That said, Velocity outlined all the specifics, presented a number of options (even suggested a less expensive alternative), spent time answering all my questions, provided a work time line and finished on time and without surprises.

I was very pleased with the service. They were very nice over the phone. The technician was prompt and very efficient. He knew what he was doing and explained everything. Also felt they were reasonable.